2/24/2024 0 Comments Click to dial for x lite softphoneIf no audio is heard from the other end for this period, the call will terminate.Īt this point, you should have a functioning Counterpath X-Lite client.ĭon't forget to enable Simultaneous Ring on your extension, and check Ring all user's phones. Check Enable inactivity timer and set for 30 seconds.Check this if you want to hear the tones played to you as you enter them in your client. It's optional to check Play DTMF tones back to me.In the Calls settings, choose the following: The X-Lite client only supports the H.263 standard for video in the list of Video Codecs. G711 uLaw is mandatory for use with the service. The other codecs will only work when calling directly between other X-Lite clients or a few other clients that support the other formats. In Audio Codecs, choose the codecs supported by our service. Refer to Counterpath, your microphone supplier or your operating system vendor's documentation on how to adjust your microphone settings. If you do not set these properly, the user on the other end of the call will have difficulty hearing or understanding you. It's extremely important to adjust any microphone settings, whether you are using a laptop mic, headset mic or stand mic. In Devices, choose the audio device you want to use with your softphone. Use Applications and Alerts & Sounds to choose how you want X-Lite to interact with your local computer. Once set and saved, the phone should register with your account. Do not check the Send outgoing request box.For Hold method, choose the first option.For Reregister every, enter 30 seconds.Use the following settings for Transport: Set the Refresh Interval to 300 seconds.Choose Peer-to-peer from the drop down list.There is no need to pre-define any ranges for ports for signaling or RTP, so do not check these.For Firewall traversal method, choose None.Setting something here could result in the X-Lite device improperly handling voicemail timeouts on your account. Do not check the Send calls to voicemail as the Cloud PBX is running the timers to determine if a call should go to voicemail.Check the Check for voicemail box and then enter *97 in the Number to dial box as shown below.Use the exact one returned in your dashboard settings for this device. Select Proxy address, and then enter the Outbound Proxy settings from above.Make sure to place a check in the Register with domain and receive calls box in the Domain Proxy settings below.The Domain name below is set to the Domain/Proxy information from above.This is not your dashboard password as this one is specific to this device. The Password is the same password as from above.Note that the User ID and Authorization name or both set to the Device Name.Run the application and click on Softphone->Account Settings.įill in the account settings as shown below using the configuration information from your user dashboard as shown above. Next, download and install the Counterpath X-Lite client following the instructions on their web site. A box will pop-up with the necessary information to fill out in the X-Lite configuration. Now that the device is created, edit the device by clicking on the 1001a in the Device Name column, or by clicking the pencil icon on the far right of this device entry. For the Model, choose Manual of Softphone. For example, if your extension is 1001, enter 1001a as shown below. Create a new Device Name by taking your existing extension and appending the letter a-z to the end. For Select users, have your Reseller help create the phone device.Ĭlick on Add Phone and a Add a Phone box will pop up. Click on this to see your current devices on your account. If you have a Premier account, you will have a Phones menu. The first step is to create the device on your account in your user dashboard. Please use the vendor's documentation instead. They do not have the expertise to troubleshoot issues with this softphone client. If you are not able to get the device to work following these instructions, our Tech Support staff is not able to assist you. These settings have been tested to verify the softphone works. What this means is that this information is provided for your convenience if you wish to install and configure it for the service. This article will show how to get the Counterpath X-Lite softphone client for Windows, version 4.7 configured to work with the ESI Cloud PBX service.
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